Optimizing CRM Integration with Cloud-Based Technologies Case Study
How a Skilled Team Boosted Customization Capabilities and Reduced Manual Setup for Our Client
The Challenge
The client's CRM was facing new challenges and the company was in need of assistance to integrate with the latest cloud-based technologies. To meet these requirements, it was necessary to enhance the customization capabilities for all user levels, reducing the need for manual setup.
The Jalasoft Approach
Our team took on the challenge, stepping up to provide the expertise and support needed to ensure success. In 2020, we began supporting the implementation of various features for the client's CRM.
Our Results
By 2022, the Bolivia team had taken ownership of the project and is solely responsible for implementing and coordinating any requests. Our team consisted of experienced professionals including SMEs, developers, and QA specialists, with the only exception being the PO, who is based in the US. Through this collaboration, we were able to deliver successful results and improve the overall functionality of the CRM, nowit is seamlessly integrated with the latest technologies and has improved its overall capabilities.
