Let’s take a moment to celebrate a team that has not only transformed its role but also carved out a unique path, all while keeping things fun, inspiring, and full of energy.
Only a few inside Jalasoft know who we are or what our role is. And it doesn’t surprise me, let’s be honest... documentation does not always sound like the most exciting task. People often picture dusty folders, outdated PDFs, or endless wikis no one reads.
But that’s not the kind of documentation we do. At Jalasoft, documentation is a full-on service we offer to outsourcing clients, and a vibrant, creative, and committed team drives it. I’m proud to introduce you to the InfoDevs team. Let’s take a closer look at the work we do and why it’s so important.
What are Technical Writers or Information Developers?
We call them the InfoDevs; others call them technical writers. However, you choose to call them, we are professionals who specialize in creating clear, accurate, and user-friendly documentation that helps people understand and use complex technologies, products, or systems.
Clear, structured, and concise documentation is a business enabler, especially in outsourced environments where communication is everything.
Why is documentation important?
Speed: Good documentation plays a pivotal role in accelerating processes. It facilitates faster onboarding, quicker delivery, and better decisions, enabling everyone to move with confidence and speed.
Efficiency: Fewer repeated questions and fewer support tickets.
Knowledge Retention: Well-written documentation plays a crucial role in retaining knowledge, ensuring that valuable information does not vanish when someone goes on vacation or when there is rotation in a company. This provides a sense of security and reduces anxiety about knowledge loss.
Customer-Facing Value: Documentation often serves as the first point of contact for users or developers. Clear, clean, and friendly documentation not only provides information but also builds trust.
Quality: Well-defined documentation processes uncover gaps and misalignments. It helps teams align on a shared understanding and work toward a common goal.
Jalasoft’s Secret Ingredient: The Info Devs
Technical writer skills are what help great technical writers do their job well. The best ones bring a mix of hard skills—like writing, researching, and understanding technical concepts—and soft skills, such as clear communication, curiosity, and attention to detail. Improving both categories is important to achieving success as a technical writer.
Let’s look closer at what makes Jalasoft’s Info Devs stand out.
Jalasoft’s InfoDevs technical writing skills:
Aligning
Our approach is not just about documenting what we are given; it’s about active involvement and collaboration. We collaborate with teams and clients, striving to understand the full context behind features, processes, and user flows.
Adapting
Our team works with different clients across projects and tools, and is used to working with people from various cultural backgrounds. We adapt our tone, style, and workflows to match their branding while also contributing fresh ideas and best practices along the way.
Bringing style
Our documentation is not only clear and engaging but also friendly and human. Whether it’s for internal or external use, we strive to make content easy to follow and enjoyable to read.
Bringing vibe
Let’s be honest, in many projects, documentation comes last. But we make sure that people collaborate with us with our combination of great energy, creativity, and positive vibes. We are known for our cheerful mood, curiosity, and drive to make things better.
Cultivating culture
Being an Info Dev at Jalasoft means caring about people as much as processes. We help teams communicate better, not just through documentation but also through presence and
attitude. Being an Info Dev is not only a role; it has become a brand inside Jalasoft that people recognize and love.
Asking the right questions
Writing good documentation often means finding what is unclear. We raise questions, uncover inconsistencies, and highlight what needs to be explained better, often improving the product itself in the process.
The Information Developers at Jalasoft don’t just write content; we create clarity, consistency, and connection, helping our clients communicate better and delivering knowledge with more confidence in a way that works.
We are more than technical writers; we are partners!
